Report a Bug

What to include

The more of this you can give us, the faster it gets fixed:

• Your device model and iOS or Android version.
• The app version, shown at the bottom of Settings.
• What you were doing when it went wrong.
• What you expected to happen, and what happened instead.
• Whether it happens every time or just once.
• A screenshot or screen recording, if you can catch it.

Try this first

A few problems have a quick fix, and it is worth ninety seconds before you write to us.

• Messages will not load. Check your connection, pull down to refresh, then force close and reopen the app. Signing out and back in clears most of what is left.
• Notifications are not arriving. Check notifications are allowed for PingMee in your device settings, and that background app refresh is on.
• The app is slow or keeps crashing. Update to the latest version from the App Store or Play Store, restart your device, and reinstall if it continues.
• Nobody is showing up nearby. Widen your search radius and check "Appear in Searches" is on under Settings, Safety & Privacy.

The FAQs go through each of these in more detail.

Reporting a person, not a bug

If someone is behaving badly, do not email — report them in the app, where we can see the account and the conversation. Tap the three dots on their profile or in your chat, choose "Report", pick the category that fits and add any detail. Every report is reviewed by our team.

Blocking is immediate and separate: a blocked person cannot find you in searches, message you or see your profile, your existing match is removed, and they are not told. If you are in danger, contact your local emergency services first.

Privacy and account requests

Asking for a copy of your data, or for it to be erased, goes to privacy@pingmee.com rather than through a bug report. If you want to close your account, here is how to delete it, and the privacy policy sets out what we hold.